Frequently Asked Questions
Everything you need to know about shopping with Rinkit.
What is the standard delivery timeframe for my order?
We aim to dispatch all orders within 24 hours. Standard delivery typically takes 3-5 working days, while our express shipping option ensures your home and garden essentials arrive within 1-2 working days.
How do I return an item if I change my mind?
We offer a 30-day no-quibble return policy. If you are not completely satisfied with your purchase, ensure the item is in its original packaging and contact our support team to initiate a return.
What happens if my glassware or fragile items arrive damaged?
We take great care in packaging, but if an item arrives broken, please email us a photo of the damage within 48 hours of delivery. We will arrange a free replacement or a full refund immediately.
Do you offer bulk discounts for trade or commercial customers?
Yes, we provide competitive bulk pricing for restaurants, bars, and interior designers. Please visit our Trade account page or contact our sales team for a bespoke quote on large volume orders.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can monitor your parcel's journey to your door.